How do I return an item?

RETURNS

If for any reason you are not satisfied with your order, simply send it back to us within 14 days of when you received the package. No returns or refunds will be given after the 14 day return window has expired. All returns must be requested via your online account within 14 days of delivery or pre-authorized by contacting customer service. You are responsible for return shipping fees. All merchandise must be unused and in the same condition it was received. Products must be returned in the original box and/or packaging. The original packaging may contain a bar code that helps us identify your items with your order, so your account can be credited successfully.

To return your order, follow these simple steps:

· Log into your account, click the order number containing the item(s) you wish to return.

· Check the item(s) on the order you want to return. (This option will not be available if your order is outside the 14-day range.)

· Then click "Return Checked Items."

· Fill out survey (if you would like) and click the red button at the bottom that says, "Continue Return Process."

· Products must be returned in the original box and/or packaging. The original packaging contains an LPN bar code that helps us identify your items with your order, so your account can be credited successfully. If you do not have the original packaging, please print the email with your return confirmation number and include it in your shipping box.

· The return address will appear on the final screen of the return process and also in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice.

· Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

Refund Processing:

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your CamDefender.com account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the Cam Defender, Inc. Customer Loyalty team at 1-407-818-777 or cs@camdefender.com .



EXCHANGES

We are unable to offer exchanges at this time, however we do accept returns!

If for any reason you are not satisfied with your order, simply send it back to us within 14 days of the original order date. You are responsible for return shipping. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unused and in the same condition it was received.


If you need help with your order please feel free to cs@camdefender.com.

DAMAGED PRODUCT

If you receive a damaged product, please contact Cam Defender, Inc's Customer Service at 1-407-818-777 or cs@camdefender.com within 48 hours of when the product is delivered for instructions on how to received a replacement product. If you do not contact Customer Service at 1-407-818-777 or cs@camdefender.com within 48 hours of receiving your product we will not be able to honor the Damaged Product Claim and we will no be able to replace the product. If Cam Defenders, Inc. determines that the product should be replaced Cam Defender, Inc. will replace the product at no additional cost to you and pay the necessary shipping. The replacement will be of the same product unless that product is no longer available. If the same product is no longer available you will be offered a product of equal or less value of the purchase price on the date the product you purchased. Please allow 7-14 days for the replacement product to arrive. Some products may be on back order so delivery time may take longer.


If you need help with your order please feel free to cs@camdefender.com.